Refund and Returns Policy

The Glitterati Shop Ltd T/A [Robbie Roams / No Fuss Travel Guides]

We want you to be happy with your purchase. Please read the following carefully, as it forms part of our Terms & Conditions.

1. Overview

Our returns policy lasts 30 days from the date of delivery.
If more than 30 days have passed since you received your order, unfortunately we cannot offer a refund or exchange (unless your item is faulty and covered by your statutory rights).
To be eligible for a return, goods must be unused, in resellable condition, and in their original packaging.

2. Non-Returnable / Non-Refundable Items

The following items are excluded from our returns policy:

Digital products, including PDFs and downloads (these are non-refundable once purchased).
Gift cards or vouchers.
Perishable goods (e.g. food, flowers).
Personal or sanitary goods, health and personal care items.
Hazardous materials, flammable liquids or gases.

If you purchase a bundle (e.g. a physical book plus a digital PDF), only the physical product may be returned/refunded. The digital file remains non-refundable.

3. Returns of Unwanted Goods

If you change your mind, you may return your item within 30 days of delivery.
A £2.99 return fee will be deducted from your refund to cover postage and re-stocking costs.
Refunds will not include the original shipping fee you paid when ordering.
You are responsible for safely returning the goods to us. We recommend using a tracked service, as we cannot guarantee receipt of untracked parcels.

4. Faulty, Damaged or Incorrect Goods

If your item arrives damaged, faulty, or not as ordered, please notify us within 7 days of receipt.
We will cover return postage costs and provide a replacement or full refund.
Do not use the item if you intend to return it.

5. Refunds

Once your return is received and inspected, we will email you to confirm approval or rejection of your refund.
If approved, your refund will be processed to your original payment method. Please allow up to 10 working daysfor the credit to appear, depending on your bank or card provider.

6. Late or Missing Refunds

If you haven’t received your refund after 10 working days:

Check your bank account again.
Contact your credit card company or bank (processing times may vary).
If you’ve done all of the above and still not received your refund, please contact us at {email address}.

7. Exchanges

We only replace items if they are faulty or damaged.
To arrange an exchange, email us at {email address} before returning your item.

8. Gifts

If the item was purchased as a gift and shipped directly to you, you may receive a gift credit once the returned item is received.
If the gift was not marked as such, the refund will be issued to the original purchaser.

9. Shipping Returns

To return your product, please send it to: {physical address}.
You are responsible for return postage unless the item is faulty, damaged, or incorrect.
For high-value items, we recommend using a tracked and insured shipping service. We cannot guarantee refunds for items lost in transit.

10. Need Help?

If you have any questions about returns or refunds, please contact us at:
{email address}

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